Ex-Display, Refurbished & Second-Hand Hot Tub Warranty


Ex-Display, Refurbished and Pre-Owned Hot Tub Warranty Policy

At Luso Spas, we occasionally offer ex-display, refurbished and second-hand hot tubs for sale at reduced prices. These hot tubs provide an excellent opportunity to purchase a quality spa at a significantly discounted price. As these products have been previously used, displayed or refurbished, they are sold under different warranty terms than our new hot tubs.

Please read the following information carefully before purchasing.


Individual Warranty Terms

Each ex-display, refurbished or second-hand hot tub sold by Luso Spas may carry different warranty provisions depending on:

  • The age of the hot tub
  • Its previous usage history
  • The condition of the spa at the time of sale
  • Components fitted during refurbishment
  • Manufacturer support availability

Any warranty provided will be confirmed in writing via email at the point of sale and will apply only to the specific hot tub purchased.

No warranty shall be deemed to exist unless expressly confirmed in writing by Luso Spas.


Sold as Seen

Unless otherwise stated in writing, all ex-display, refurbished and second-hand hot tubs are sold on a "sold as seen" basis.

Customers are encouraged to inspect the hot tub, request photographs, videos or arrange a viewing where possible before purchase.

By completing the purchase, the customer acknowledges that they are satisfied with the condition of the hot tub and accept the terms of sale.


No Warranty on Shells

Luso Spas does not provide any warranty on the acrylic shell, cabinet or structural frame of any ex-display, refurbished or second-hand hot tub unless specifically stated otherwise in writing.

The shell is supplied in its existing condition at the time of sale.


No Warranty on Covers

Spa covers supplied with ex-display, refurbished or second-hand hot tubs are provided free of charge or as part of the overall package and are not covered by any warranty.

This includes, but is not limited to:

  • Water ingress
  • Wear and tear
  • Damage caused by weather conditions
  • Fading or discolouration
  • Broken handles, hinges or straps

Replacement covers can be purchased separately if required.


Cosmetic Condition

Ex-display, refurbished and second-hand hot tubs may show signs of previous use including:

  • Surface scratches
  • Minor marks or scuffs
  • Fading
  • Repairs or touch-ups
  • General cosmetic wear

Such cosmetic imperfections do not constitute faults and are not covered under any warranty.


Exclusions

Any warranty provided does not cover:

  • Misuse, neglect or abuse
  • Incorrect installation or electrical connection
  • Failure to maintain correct water chemistry
  • Frost damage
  • Damage caused during customer transportation or relocation
  • Consumable items including filters, pillows, headrests and covers
  • General wear and tear


Customer Acceptance

By purchasing an ex-display, refurbished or second-hand hot tub from Luso Spas, the customer confirms that they have read, understood and accepted these warranty terms.



For further information regarding a specific hot tub, please contact the Luso Spas team before purchase.